Buyer Protection Policies

We offer 100% Buyer ProtectionPolicy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers

1. Genuine Products

  • Merchant guarantees to sell only genuine products to customers through MRNMRS EKART RETAIL TRADING PRIVATE LIMITED
  • Manufacturer's or Seller's warranty (wherever applicable)
  • Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

  • Customers' Personal Data is kept Confidential
  • All Online Transactions are secured by SSL (Secure Socket Layer)

3. Easy Returns, Replacements & Refunds

  • Return/Replacement request for any Order should be submitted within 10 days of receiving the Product.
  • Refund/Replacement will be initiated only upon receiving of the product
  • Replacement will depend upon the availability of the product
  • In case the product was damaged while in your possession, MRNMRS EKART RETAIL TRADING PRIVATE LIMITED will not be under any liability to process the refund/replacement
  • Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
  • Order Replacement can be done in following cases:
    1. Wrong Size/ Color/ Style/ Quantity
    2. Missing Parts/ Accessories
    3. Defective/ Damaged (if not under Manufacturer's Warranty*) -Not as per description
  • Return Package should have the original Price tag and Packaging slip
  • Few products are Non-Returnable. Please refer to the product page for further reference
  • For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
  • For more queries, please refer to Return, Replacement & Refund policies.

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Free & easy returns

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